ASt Terms and Conditions
There will be no credit given on order price difference, due to price changes. Please select carefully at the time when you place your order.
Return and Refund: Product returned for credit/refund is not possible on our store. We may offer a credit with a 20% restocking fee on some special circumstances. Any incorrect, missing or damaged items received must be reported to AStStore within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. AStStore owns the title of any extra goods shipped with your order that have been dispatched in error. If requested by AStStore, the Customer may be required to provide information in that AStStore can easily assist the Customer with any monetary refund or cancellation. This information may include member’s names, address, home phone, work phone, credit card details and other relevant information required by AStStore.
Failure to provide sufficient information may delay the refund or cancellation, AStStore is not to be held responsible for any delays according to clause provided by AStStore. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
Cancellations may be communicated by telephone and email only. Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts. Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.